Crexendo SIP 300P User's Guide

T E L E P H O N E U S E R ’ S G U I D E

10 User’s Guide Rev.110212 Information on the crexendotelecom.com Website Our website is loaded with information to help you with

11 User’s Guide Rev.110212 Section 6: Brief Summary of the Parts, Chapters, and Sections in this Guide Table of Contents Preface 1 I

12 User’s Guide Rev.110212 3 Introduction to the Digital Telephone Adaptor See below for a list of the contents of this section Spec

13 User’s Guide Rev.110212 Part 3: Making and Receiving Calls – The Basics 1 Making a Call Dialing an extension or an outside line

14 User’s Guide Rev.110212 Section 7: Links to Related Documents Equipment Specifications SIP 200 Model Phone Specs SIP 300 Series P

15 User’s Guide Rev.110212 Section 7: Contact Us Have we helped? Our goal is to assist you to make the most of your phone system. If

16 User’s Guide Rev.110212 Part 1: GETTING TO KNOW YOUR PHONE Crexendo SIP Phones provide business-class features for today’s

17 User’s Guide Rev.110212 Chapter 1: Specifications and Connecting Your Device Sections in this Chapter:  Section 1: SIP 300

18 User’s Guide Rev.110212 Section 1: Introduction to the SIP 300 Series Phones SIP 300 Series Phone Specifications The Crexendo SIP

19 User’s Guide Rev.110212 Key to the SIP 300 Series Phone Options 1 7 8 4 5 6 2 3 Display Screen Feature Keys Message Li

2 User’s Guide Rev.110212 Contents PREFACE ...

20 User’s Guide Rev.110212 Connecting your SIP 300P Model Phone The SIP 300P model Phone supports POE (Power over Ethernet) which mea

21 User’s Guide Rev.110212 Connecting your SIP 300G Model Phone The SIP 300G model Phone is a dual Gigabit Ethernet device with a col

22 User’s Guide Rev. 110212 SIP 300 Series Phone Display Icons In the Display screen of the phone you may see various icons displayed. Th

23 User’s Guide Rev. 110212 Section 2: Introduction to the SIP 200 Model Phone SIP 200 Specifications The Crexendo SIP 200 Phone is a f

24 User’s Guide Rev. 110212 Key to the SIP 200 Phone Options

25 User’s Guide Rev. 110212 Connecting your SIP 200 Model Phone Connecting your phone SIP 200 phone is easy. The step-by-step Installatio

26 User’s Guide Rev. 110212 SIP 200 Phone Display Icons In the Display screen of the phone you may see various icons displayed. They Key

27 User’s Guide Rev. 110212 Wall-Mounting Your SIP 200 Phone To convert the SIP 200 Phone from a desk model to a wall-mounted phone, ST

28 User’s Guide Rev. 110212 Section 3: Introduction to the Digital Telephone Adaptor DigitalTelephone Adaptor Specifications The Crex

29 User’s Guide Rev. 110212 Detail of the Crexendo Adaptor

3 User’s Guide Rev.110212 Section 6: Logging In to the Crexendo Web Portal ...

30 User’s Guide Rev. 110212 Connecting your Digital Telecom Adaptor Connect your Telephone Adaptor using the step-by-step Installation G

32 User’s Guide Rev. 110212 Chapter 2: Adjusting Your Phone Sections in this Chapter:  Section 1: Speaker Phone  Section 2: Using

32 User’s Guide Rev. 110212 Section 1: Speakerphone Your Speakerphone lets you converse using the speaker in the phone rather tha

33 User’s Guide Rev. 110212 Section 3: Adjusting the Volume There are four different volume controls that can be adjusted with th

34 User’s Guide Rev. 110212 Section 5: Setting Date and Time The time and date should automatically appear on your phone when it

35 User’s Guide Rev. 110212 WARNING A Factory Reset will erase all of your custom settings and return the phone to the default se

36 User’s Guide Rev. 110212 Section 6: Logging In to the Crexendo Web Portal In order to make changes from within the Crexendo We

37 User’s Guide Rev. 110212 INFO: The password should be easy for you to remember, but also secure. The password must be at least

38 User’s Guide Rev. 110212 Section 7: Customizing the Phone We make it easy for you to edit the information specific to your ph

39 User’s Guide Rev. 110212 WARNING Changes to the Device’s Settings will require that the phone be rebooted. Please allow the de

4 User’s Guide Rev.110212 Section 9: Call History (Dialing From) ...

40 User’s Guide Rev. 110212 Section 9: Programming Feature Keys (SIP 300 Series Phone Only) Feature Keys are programmable keys al

41 User’s Guide Rev. 110212 WARNING: Changes to the Device’s Settings will require that the p

42 User’s Guide Rev. 110212 Part 2: USING VOICEMAIL

43 User’s Guide Rev. 110212 Chapter 1: Setting Up Your Voice Mailbox Sections in this Chapter:  Section 1: Logging into Vo

44 User’s Guide Rev. 110212 Section 1: Logging into Voicemail on the Phone To set up or change your voicemail options you first n

45 User’s Guide Rev. 110212 Section 3: Recording your Greeting Voicemail Greetings can be recorded two ways: By calling your voi

46 User’s Guide Rev. 110212 Change Voicemail Prompt in Crexendo Portal Access your voicemail options by clicking on the Personal

47 User’s Guide Rev. 110212 To record your Voicemail Greeting in your own voice STEPS 1) Click the radio button next to the Call

48 User’s Guide Rev. 110212 To upload a .wav file to serve as your Voicemail Greeting STEPS 1) Click the radio button next to the

49 User’s Guide Rev. 110212 Activate a Different Voicemail Greeting in the Portal The first greeting you create in the Portal wil

5 User’s Guide Rev.110212 PREFACE Sections in this Chapter:  Section 1: Introduction  Section 2: Two Ways to Make Changes 

50 User’s Guide Rev. 110212 Section 4: Changing your PIN/Password Your Voicemail PIN or Password is a four-digit security code th

51 User’s Guide Rev. 110212 WARNING If you are designated as an Owner of any other extensions that use the Zero-Out-To-Reach-an-

52 User’s Guide Rev. 110212 Chapter 2: Retrieving Voicemail Messages & Voicemail Options Sections in this Chapter:  Sec

53 User’s Guide Rev. 110212 Section 1: Introduction to Voicemail Messages You may retrieve your voicemail messages in several way

54 User’s Guide Rev. 110212 Section 3: Retrieving Voicemail Messages from an Outside Line To retrieve voicemail messages from you

55 User’s Guide Rev. 110212 Section 5: Processing Voicemail Messages Once you have listened to the voicemail message you will be

56 User’s Guide Rev. 110212 Section 6: Forwarding Your Voicemail Messages to an Email Address You may forward your voicemail mess

57 User’s Guide Rev. 110212 Part 3: MAKING AND RECEIVING CALLS – THE BASICS Sections in this Chapter:  Section 1: Making a C

58 User’s Guide Rev. 110212 Section 1: Making a Call You use a Crexendo Telephone to make a call the same way you would use any p

59 User’s Guide Rev. 110212 Section 2: Redial The Redial functionality lets you call either the last number you dialed from your

6 User’s Guide Rev.110212 Section 1: Introduction to the Crexendo Telephone User’s Guide Welcome to your Crexendo Telephone system!

60 User’s Guide Rev. 110212 Section 3: Transfer a Call Not all calls are for you. Often you will need to transfer a call to someo

61 User’s Guide Rev. 110212 Section 4: Forward Incoming Calls Use the phone’s interface to configure your phone to forward incom

62 User’s Guide Rev. 110212 Section 5: Place/Retrieve Call on Hold You can place any active call on hold at any time. Using other

63 User’s Guide Rev. 110212 Section 6: DND – Do Not Disturb The Do Not Disturb Option forwards all calls immediately to voicemail

64 User’s Guide Rev. 110212 Section 7: Call Waiting The Call Waiting feature is enabled on your phone. If you are currently on a

65 User’s Guide Rev. 110212 Section 9: Call History (Dialing From) Call History is a lot like the Redial function except that it

66 User’s Guide Rev. 110212 While positioned on the call record, press the Dial softkey to call the number Section 10: Statuses S

67 User’s Guide Rev. 110212 Section 11: Company Directory (SIP 300 Series Phones Only) Directories are lists of the users on your

68 User’s Guide Rev. 110212 300 Series Phone Adding Contacts to your Local Directory STEPS 1) Press the DIRECTORY softkey. 2) Pr

69 User’s Guide Rev. 110212 Dialing from the Local Directory STEPS 1) Open your list of contacts (Directory > Local Directory

7 User’s Guide Rev.110212 Section 3: Organization and Navigation Chapters and Sections The Crexendo Telephone User’s Guide is organ

70 User’s Guide Rev. 110212 Correcting Errors Use the left or right arrows to move to the erroneous character. The character will

71 User’s Guide Rev. 110212 Part 4: TROUBLESHOOTING While rare, problems with your phone can occur. This could be a result

72 User’s Guide Rev. 110212 Troubleshooting the Crexendo SIP Phone Does the phone display the correct date and time? YES NO YE

8 User’s Guide Rev.110212 Section 4: Conventions Icons In order to help you quickly locate the information you need within the User’

9 User’s Guide Rev.110212 Section 5: Assistance Help within the Crexendo Web Portal As you navigate through the Web Portal, contex